At Bryan jankowski, we’re dedicated to ensuring your order is fulfilled accurately and reaches you in a timely manner. To help you stay informed every step of the way, we’ve outlined our comprehensive shipping and support policies below—covering everything from order processing to resolution for delivery issues.
Currently, our shipping services are available exclusively to addresses within the United States (including all states and territories) and every Canadian province and territory. Unfortunately, we don’t offer international shipping to regions outside of these two countries at this time.
For orders being shipped to Canada, please be aware that import duties, taxes, or other customs-related fees may be imposed by Canadian authorities (such as the Canada Border Services Agency). These charges are determined solely by local regulatory requirements and are the sole responsibility of the order recipient—we are not able to cover or refund these fees.
Most orders are processed within 1 to 3 business days after we’ve successfully verified your payment. This timeline is designed to ensure thorough order verification, including payment confirmation and address validation, to minimize errors.
Please keep these important notes in mind regarding processing times:
- We do not process, ship, or deliver orders on weekends or public holidays observed in the United States or Canada (e.g., Thanksgiving, Christmas, Canada Day). These days will not count toward the processing or delivery windows.
- Orders destined for Canada may require an additional 1 to 2 business days. This extra time is used to complete mandatory customs documentation (such as commercial invoices) and verify shipping details—steps that are critical to ensuring compliance with Canadian import regulations and avoiding unnecessary delays at the border.
Delivery estimates begin counting once your order has been dispatched from our partner fulfillment warehouse (located overseas). Please note that these are approximate timelines, and actual delivery may vary slightly:
- United States (Standard Shipping): 5 to 10 business days
- Canada: 10 to 25 business days
⚠️ Important Reminder: Cross-border transit—particularly for shipments to Canada—can be impacted by factors outside our control. These include customs inspections, fluctuations in regional postal capacity, or unforeseen carrier delays. As a result, delivery may occasionally take longer than the estimated window, and we appreciate your patience in such cases.
We partner with trusted carriers to ensure reliable delivery, and the carrier used will depend on your shipping destination:
- U.S. Domestic Orders: Shipped via USPS, which provides comprehensive nationwide coverage and reliable delivery service.
- Canadian Orders: Shipped internationally via USPS International. Once the package enters Canada, final-mile delivery (the last leg of the shipment to your doorstep) may be handled by Canada Post or another local carrier, depending on your specific location and package details.
You will receive a shipping confirmation email with a unique tracking number and a direct link to monitor your package’s progress as soon as it is dispatched from our fulfillment warehouse.
Tracking Note for Canadian Orders: USPS tracking updates may stop once the package crosses into Canada. For the most up-to-date status after this point, we recommend using your tracking number on the Canada Post website or the carrier’s official international tracking portal.
After your order is dispatched, you’ll receive a shipping confirmation email containing all the tracking information you need. Here’s what to expect for each destination:
- U.S. Orders: You’ll have access to real-time tracking updates throughout the entire delivery journey, from our fulfillment warehouse to your address.
- Canadian Orders: Initial tracking information may take up to 48 hours to appear in the carrier’s system after dispatch. Additionally, updates may become less frequent once the package leaves the United States. To stay informed, we encourage you to check the Canada Post website regularly for the latest status.
If your package is delayed or appears to be missing, please follow these steps to resolve the issue efficiently:
- First, check with household members, neighbors, building management, or local mailrooms—packages are often left with someone you know or held at a nearby location if no one is available to receive them.
- Contact USPS directly using your tracking number to request delivery confirmation or file a formal claim if needed.
- If the issue remains unresolved, please contact us within 7 days of the date your package is marked “delivered” in the tracking system.
- Allow an additional 5 to 7 business days beyond the estimated delivery window. This extra time accounts for potential customs processing delays or handoffs between international and local carriers.
- Verify with Canada Post whether your package is being held for unpaid duties, taxes, or additional documentation—this is a common reason for delayed delivery to Canada.
- Check with neighbors, apartment managers, or local post offices for missed deliveries or packages held for pickup.
- If your package is still unaccounted for after taking these steps, please contact us within 14 days of the original expected delivery date.
To report a delayed or missing package, email our support team at
[email protected] and include your order number and tracking number. Our team will work directly with the relevant carrier to investigate the issue and provide you with regular updates until it’s resolved.
While the vast majority of orders arrive without issue, we understand that exceptional circumstances can arise—especially with cross-border shipments. That’s why we’ve established clear guidelines to address confirmed lost or severely delayed orders:
An order will be considered confirmed lost or unrecoverable if:
- U.S. Orders: No delivery has occurred within 15 business days after the order was dispatched.
- Canadian Orders: No delivery has occurred within 30 business days after the order was dispatched.
Once we’ve verified the order status with the carrier (a process that may take 5 to 10 business days), you may choose one of the following remedies:
- A full refund of your order amount, including the original shipping cost.
- A complimentary reshipment of your order, subject to availability in our fulfillment inventory.
Important Qualifications: To be eligible for these remedies, you must have contacted us within the reporting windows outlined in Section 6, and we must complete our carrier verification process to confirm the order is lost. Refunds or reshipments will not be issued based solely on estimated delivery times—only after loss is officially verified.
We know how frustrating delivery issues can be, and we want you to feel confident in choosing us. If your order doesn’t arrive due to no fault of your own, we’re committed to making it right.
Thank you for your support of
Bryan jankowski. If you have any additional questions or need further clarification, please don’t hesitate to reach out to our team at
[email protected] anytime.
Would you like me to create a cheat sheet of key shipping timelines (processing, delivery, claim windows) for quick reference?
