A: At this time, our delivery services are limited to valid residential and commercial addresses within the United States (including all states and territories) and every Canadian province and territory. We do not currently offer international shipping to regions outside of these two countries, though we’re continuously evaluating our logistics capabilities to potentially expand in the future.
A: To find your best fit, start by referencing our detailed Size Guide, which outlines how to accurately measure your bust/chest, waist, and hips using a soft, flexible tape measure (ensure the tape is snug but not tight against your body). If your measurements fall between two sizes, opt for sizing up if you prefer a relaxed, roomy fit, or sizing down if you’d like a more tailored, close-to-body silhouette. Be sure to check the style-specific fit notes in individual descriptions—these highlight any unique sizing considerations for different designs.
A: Once your order has been dispatched from our fulfillment center, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a direct link to monitor your package’s journey:
- For U.S. orders: Tracking is managed via USPS, with real-time updates on transit status and delivery timing.
- For Canadian orders: Shipments are sent via USPS International, with final-mile tracking available through Canada Post once the package crosses the border. Simply click the link in your email to view the latest status at any time.
A: Delivery delays can occasionally occur due to factors like customs clearance (for Canadian orders), weather disruptions, or carrier volume. Here’s how to resolve issues:
- U.S. orders: If your package is marked as lost or hasn’t arrived by the estimated delivery date, contact us within 7 days of the marked delivery date.
- Canadian orders: Allow an extra 5–7 business days beyond the estimated timeline to account for customs processing, then reach out within 14 days of the marked delivery date if issues persist.
When contacting us, include your order number and tracking number (from your shipping confirmation email) at
[email protected]. Our team will work directly with the carrier to trace the package, investigate delays, or resolve lost shipment claims on your behalf.
A: You may initiate a return for eligible items within 30 days of the delivery date to receive a refund—eligibility is determined by our Refund & Return Policy (which outlines criteria like condition and packaging requirements). We do not offer direct exchanges, but you’re welcome to place a new request for your preferred option while returning the original item for a refund.
A: After we receive your returned item, our team will inspect it to confirm it meets return eligibility criteria. Once approved, we process refunds within 5–10 business days, and the funds are credited back to your original payment method (e.g., credit card, debit card). Keep in mind that financial institutions may require an additional 3–5 business days to post the refund to your account—timelines can vary slightly by bank or card issuer, but we’ll send a confirmation email as soon as your refund is initiated.
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